I love the product, but a situation like this highlights a major flaw in the product which sours to experience. ![]() How do I get my premium back? Why isn't there a grace period of say 3 days to fix issues such as this if there is no way to tell last pass to "try charging me again"? If I click on the "upgrade" or "upgrade to premium" buttons, I get a nasty message telling me I can't purchase that from the website/app/however I'm accessing last pass.Īnd since I'm now free, I don't get support unless I pay for it. There doesn't seem to be a way to tell Last Pass to charge my new credit card number for my premium subscription. So I signed in, put in the new credit card number and noticed that I'm now a "Free User" and not a premium user. I got an email early this morning telling me that there was trouble charging my card for my next year of premium and I needed to updated my payment information TODAY. Didn't remember that was the one that Last Pass used to bill my subscription for premium to. ![]() The credit card on file with Last Pass was replaced by my credit card provider after it was stolen.
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